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Created by the EUC Customer Success Architects team with a passion for anything associated to EMM, Identity, User Experience, Digital Workspace and third party integrations. Our mission is to share best practices and knowledge on implementing a Digital Workspace, that meets business needs and ensures productivity for your colleagues from day 0!
A few weeks ago in September 2020, Google released Android 11. While major operating system updates of this type have always had a certain impact on enterprise customers in recent years, the leap to Android 11 is very large in certain use cases. Less from the user side, more about the way the devices are
The Enterprise Reset option is not always shown in the Workspace One console. The device must meet certain requirements. If one of the requirements is not met, the Enterprise Reset option will not shown in the console – even if you are able to trigger Enterprise Reset via API. All those prerequisites need to be
Latest tested version: 20.10 Working with the Windows Firewall Profile could be tricky. There is a undocumented behavior you need to know. In Windows you are able to create multiple firewall rules with the same name. Unfortunately, Workspace One UEM handels the Windows Firewall profile a little bit different. When you create a firewall rule
Participating in beta programs is not all about findings bugs or performance issues, but more testing new features and aligning your EUC strategy or just improving the end-user experience. It may open opportunities to support new use cases and elevate yourself in your company.
In this example we’ll synchronize on-prem Active Directory (AD) users to the ServiceNow instance. There will be no passwords or other confidential data transferred. For synchronizing the AD with ServiceNow, you need a ServiceNow Management, Instrumentation, and Discovery (MID) server in your on-prem environment.
Why should we use IBM Watson? You can use every chatbot engine you like, but VMware provides a collection of pre-defined skills for IBM Watson. Also, the IBM Watson Chatbot is for free for up to 10,000 Messages a month.
The Mobile Flow configuration is divided into three parts. One part is the one-time Workspace ONE Access configuration, the other part is creating an OAUTH configuration in ServiceNow. Part three is the Mobile Flow Connector for the particular application – in our case we’ll use the ServiceNow Chatbot connector for providing the full end-user experience.
If all required users are synchronized with ServiceNow, we need to setup the single sign-on functionality between ServiceNow and Workspace ONE Access.
Mobile Flows utilizes a containerized microservices platform. All microservices are housed within an Amazon AWS Virtual Private Cloud (VPC). Each service is individually validated and tested as part of a continuous-integration and continuous-delivery secure development lifecycle process.
In the next sections we’ll describe the way to get Mobile Flows working together with ServiceNow and also IBM Watson to extend your virtual assistant experience.
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