ServiceNow - Digital Workspace

By -Patrick Zoeller

Setup ServiceNow as a Data Source in Intelligence to get Insights of Incidents and ITSM Connector usage

Posted on 2024-07-25
Posted in Modern Management, Workspace ONE Assist, Workspace ONE Intelligence

With the recent improvements of ITSM Connector like the User-based search , Product Provisioning integration and also the Intelligence Analytics part Omnissa was continuing to innovate in the ITSM space. In this blog I want to show how to enable the Analytics to get more insights to Intelligence. As I created some sample Dashboards in

By -Grischa Ernst and Sascha Milani

ServiceNow MID Server installation

Posted on 2020-06-08
Posted in 3rd party solutions

In this example we’ll synchronize on-prem Active Directory (AD) users to the ServiceNow instance. There will be no passwords or other confidential data transferred. For synchronizing the AD with ServiceNow, you need a ServiceNow Management, Instrumentation, and Discovery (MID) server in your on-prem environment.

By -Grischa Ernst and Sascha Milani

Configuring the OOTB Mobile Flows connector

Posted on 2020-06-08
Posted in Employees First

The Mobile Flow configuration is divided into three parts. One part is the one-time Workspace ONE Access configuration, the other part is creating an OAUTH configuration in ServiceNow. Part three is the Mobile Flow Connector for the particular application – in our case we’ll use the ServiceNow Chatbot connector for providing the full end-user experience.

By -Grischa Ernst and Sascha Milani

Configure ServiceNow SSO with Workspace ONE Access

Posted on 2020-06-08
Posted in Workspace ONE Access

If all required users are synchronized with ServiceNow, we need to setup the single sign-on functionality between ServiceNow and Workspace ONE Access.

By -Grischa Ernst and Sascha Milani

Implement the new end-user experience

Posted on 2020-06-08
Posted in Employees First

In the next sections we’ll describe the way to get Mobile Flows working together with ServiceNow and also IBM Watson to extend your virtual assistant experience.

By -Grischa Ernst and Sascha Milani

Modernize and improve end-user experience with Mobile Flows

Posted on 2020-06-08
Posted in Employees First

VMware Workspace ONE provides a variety of solutions to cater to almost any use case in the Desktop and Mobility space. But there is one major feature that we feel is underrated by most companies. And that’s Mobile Flows! So… what exactly is Mobile Flows, what’s required to use it, and how can it be