KB - Digital Workspace

By -Grischa Ernst

KB – Windows devices getting unenrolled

Posted on 2023-02-07
Posted in KB, Windows 11, Windows Desktop

If you are seeing Windows devices getting unenrolled, it could have several root causes. A customer reported, that they’re seeing the following device events in the console The devices requested the “Break MDM” command to unenroll the devices. On the devices, we saw the following entry in the AWProcessedCommands log file: Also in the eventlog

By -Patrick Zoeller

KB: Solving iOS MDM Profile Error “Decryption key for this profile is not installed”

Posted on 2022-05-05
Posted in iOS, KB

Note: As the error message is quite generic it can also be caused by other things in general, for me this steps here solved the issue. Also this specific Error is solved with 21.11. Patch 30 , so the default Value is now 338761996. Issue Overview: When enrolling a device in a 21.11 UEM or

By -Grischa Ernst

KB – Report the current logged in user

Posted on 2022-04-11
Posted in KB, Windows 11, Windows Desktop

Since Workspace ONE is not able to switch the enrollment user for now (changes are coming), you might want to have an overview when a different user is logged in. If there is another user logged in which is not the enrollment user, there are some commands not executed – see HERE. To get the

By -Grischa Ernst

KB – Windows Proxy configuration

Posted on 2022-01-21
Posted in KB, Windows Desktop

Workspace ONE and Windows management are always complicated when using a proxy. To avoid further misunderstandings I tested all five different scenarios and here are the results: INET WINHTTP BITS INET+WINHTTP INET+BITS WINHTTP+BITS HUB start yes yes Yes yes yes Yes HUB works yes no no yes restart required Manual Enrollment yes No – *Works

By -Grischa Ernst

KB – Enterprise Wipe doesn’t remove all apps

Posted on 2021-11-17
Posted in KB, Windows Desktop

Issue When executing an Enterprise Wipe there are one or more apps left on the device. Root Cause There two reasons why an app was not uninstalled during an Enterprise Wipe: App has an auto update functionality and has changed the version or installer code changed with the automated update instllation An app gets not

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Workspace ONE – ISO, compliance, security

Posted on 2021-10-19
Posted in KB
2 Comments

Did you asked yourself or got the questions from customers about ISO certifications of the VMware Workspace ONE solutions? Here are some good sources where you can take a look at for the certifications, ISO, compliance and security. Privacy disclosure In this section you will find a lot of information about data privacy, collection of

By -Grischa Ernst

KB – AAD join fails with error 8018000a

Posted on 2021-10-13
Posted in KB, Windows Desktop

Today I received a question what happens if the device is already Workspace ONE joined and then the device gets joined to Azure AD. In this use case the customer had AAD Premium licenses and Intune was assigned as MDM provider to all users. So I started to install a workgroup client and installed the

By -Grischa Ernst

KB – Device status: discovered

Posted on 2021-10-06
Posted in KB, Windows Desktop

We all know the different device status like “Enrolled”, “Unenrolled”, “Enrollment in Progress”….But ever heard of “Discovered”? After some investigations and help from Sergiu Constantin, we were able to reproduce the status and found the root cause. Basically the discovered status means, that the device was connected to UEM but now the device is blocked.

By -Grischa Ernst

KB – Working commands if no user is logged on

Posted on 2021-06-11
Posted in KB, Windows Desktop

The scenario is not quite “modern” but from time to time we have devices where no user is logged on and you still want to manage it. The list is based on HUB 21.02 and also tested on 21.05 – later versions might change the behaviour. First of all: only commands that are assigned to

By -Grischa Ernst

KB – Reboot loop after enterprise reset

Posted on 2021-05-20
Posted in KB, Windows Desktop
10 Comments

Starting with Windows 10 2004 and higher, Microsoft changed the way they creating PPKG’s. This change is causing a reboot loop when the device was setup with a PPKG – like with Factory Provisioning (or now called Drop Ship Provisioning Offline) AND doing enterprise reset. After the reset is done, the PPKG causing a reboot

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