KB - Digital Workspace

By -Patrick Zoeller

KB: Solving iOS MDM Profile Error “Decryption key for this profile is not installed”

Posted on 2022-05-05
Posted in iOS, KB

Note: As the error message is quite generic it can also be caused by other things in general, for me this steps here solved the issue. Also this specific Error is solved with 21.11. Patch 30 , so the default Value is now 338761996. Issue Overview: When enrolling a device in a 21.11 UEM or

By -Grischa Ernst

KB – Report the current logged in user

Posted on 2022-04-11
Posted in KB, Windows 11, Windows Desktop

Since Workspace ONE is not able to switch the enrollment user for now (changes are coming), you might want to have an overview when a different user is logged in. If there is another user logged in which is not the enrollment user, there are some commands not executed – see HERE. To get the

By -Grischa Ernst

KB – Windows Proxy configuration

Posted on 2022-01-21
Posted in KB, Windows Desktop

Workspace ONE and Windows management are always complicated when using a proxy. To avoid further misunderstandings I tested all five different scenarios and here are the results: INET WINHTTP BITS INET+WINHTTP INET+BITS WINHTTP+BITS HUB start yes yes Yes yes yes Yes HUB works yes no no yes restart required Manual Enrollment yes No – *Works

By -Grischa Ernst

KB – Enterprise Wipe doesn’t remove all apps

Posted on 2021-11-17
Posted in KB, Windows Desktop

Issue When executing an Enterprise Wipe there are one or more apps left on the device. Root Cause There two reasons why an app was not uninstalled during an Enterprise Wipe: App has an auto update functionality and has changed the version or installer code changed with the automated update instllation An app gets not

By -Grischa Ernst

KB – Device status: discovered

Posted on 2021-10-06
Posted in KB, Windows Desktop

We all know the different device status like “Enrolled”, “Unenrolled”, “Enrollment in Progress”….But ever heard of “Discovered”? After some investigations and help from Sergiu Constantin, we were able to reproduce the status and found the root cause. Basically the discovered status means, that the device was connected to UEM but now the device is blocked.

By -Grischa Ernst

KB – Working commands if no user is logged on

Posted on 2021-06-11
Posted in KB, Windows Desktop

The scenario is not quite “modern” but from time to time we have devices where no user is logged on and you still want to manage it. The list is based on HUB 21.02 and also tested on 21.05 – later versions might change the behaviour. First of all: only commands that are assigned to

By -Grischa Ernst and Camille Debay

KB – Change a local user password via CSP

Posted on 2021-04-29
Posted in KB, Windows Desktop
4 Comments

Recently we got a question from a customer how to manage Windows local account passwords via UEM. Microsoft does not provide any native CSP for this, so we need a PowerShell script for changing the password. This will also provide some more flexibility when you want to change a different user as the local Administrator

By -Grischa Ernst

KB – Enterprise Reset prerequisites

Posted on 2020-10-21
Posted in KB, Windows Desktop

The Enterprise Reset option is not always shown in the Workspace One console. The device must meet certain requirements. If one of the requirements is not met, the Enterprise Reset option will not shown in the console – even if you are able to trigger Enterprise Reset via API. There is a new update of

By -Grischa Ernst

KB – Windows Firewall Profile

Posted on 2020-10-06
Posted in KB, Windows Desktop

Latest tested version: 20.10 Working with the Windows Firewall Profile could be tricky. There is a undocumented behavior you need to know. In Windows you are able to create multiple firewall rules with the same name. Unfortunately, Workspace One UEM handels the Windows Firewall profile a little bit different. When you create a firewall rule

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